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Information security (IS) is designed to protect the confidentiality, integrity and availability of computer system data from those with malicious intentions.

Computer repair is the process of identifying, troubleshooting and resolving problems and issues in a faulty computer. Computer repair is a broad field encompassing many tools, techniques and procedures used to repair computer hardware, software or network/Internet problems. Computer repair is also known as PC repair.

Network design refers to the planning of the implementation of a computer network infrastructure. Network design is generally performed by network designers, engineers, IT administrators and other related staff. It is done before the implementation of a network infrastructure.

Backup and recovery refers to the process of backing updata in case of a loss and setting up systems that allow that data recovery due to data loss. Backing up data requires copying and archiving computer data, so that it is accessible in case of data deletion or corruption.

VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeably with IP telephony.

An IT strategic plan is a document that defines the strategy an organization will implement to enable its IT infrastructure and portfolio to operate and function in line with its business objectives. An IT strategic plan ensures that the enterprise IT provides optimum output and services that directly support the organization’s core mission, strategy and priorities.